The issues with our account management software have been resolved; our chat and phone agents are now able to offer full, account-level support. We thank you for your patience and appreciate your continued business.

Our (mt) Engineers were able to determine the cause of the issue and restore access to the AccountCenter. If you are still experiencing difficulty accessing the AccountCenter, please call us at 877-578-4000. We thank you for your patience in resolving this matter.

This incident has been resolved.

Our (mt) Engineers were able to successfully resolve this issue. All services are now operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

This scheduled maintenance has been successfully completed.

The scheduled maintenance has been completed.

Our (mt) Engineers have resolved the issues affecting Grid Cluster 03. Affected services on Grid Cluster 03 should be functioning properly at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience as we worked towards this resolution.

Our (mt) engineers have addressed the issue, and web accessibility has been restored to Cluster 08, Storage Segment 3. If you experience any further issues, please take a moment to open a support request or contact us via chat or phone. Thank you for your continued patience while we resolved this issue.

This incident has been resolved.

At this time, all web services have remained operational and stable for over 2 hours. We are marking this issue as resolved, but will continue to monitor for any issues that may arise. Thank you again for your patience while we worked to fully resolve this issue. If you believe you are still affected by this issue, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to determine the cause of the issue and restore access to the AccountCenter. If you are still experiencing difficulty accessing the AccountCenter, please call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers have resolved the issues affecting Grid Cluster 08. Affected services on Grid Cluster 08 should be functioning properly at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience as we worked towards this resolution.

Maintenance has been complete. Phones are now operational. Thank you all for your patience.

The scheduled maintenance has been completed.

This issue was related to a failed drive that had to be replaced. We apologize for the inconvenience. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The scheduled maintenance has been completed.

This issue was directly related to a networking issue found with 2 primary core routers in our LAX datacenter. Our (mt) engineers were able to resolve this issue and all services appear to be functioning as expected. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The scheduled maintenance has been completed.

All services are now back online and operational. We greatly apologize for any inconvenience as a result of this issue. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers have resolved the issues affecting Grid Cluster 04. Affected services on Grid Cluster 04 should be functioning properly at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience as we worked towards this resolution.

Our (mt) Engineers were able to successfully resolve this issue. All services are now operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to successfully resolve this issue. All services are now operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The maintenance has been completed. We appreciate your patience greatly, and apologize for any inconvenience this may have caused.

This incident has been resolved.

Our (mt) Engineers have resolved the issues affecting Grid Cluster 04. Affected services on Grid Cluster 04 should be functioning properly at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience as we worked towards this resolution.

Thank you for your patience. Our (mt) Engineers were able to successfully resolve this issue. At this time, all services and sites are operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Thank you for your patience. Our (mt) Engineers were able to successfully resolve this issue. At this time, all services and sites are operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to resolve the issue with Webmail. At this time, all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Thank you for your patience. Our (mt) Engineers were able to successfully resolve this issue. At this time, all services and sites are operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Resolved - Thank you for your patience. Our (mt) Engineers were able to successfully resolve this issue. At this time, all services and sites are operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Thank you for your patience. Our (mt) Engineers were able to successfully resolve this issue. At this time, all services and sites are operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Thank you for your patience. Our (mt) Engineers were able to successfully resolve this issue. At this time, all services and sites are operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our engineers have resolved the issues with accessing the WordPress Dashboard for the Premium WordPress service. We apologize if you were affected by this issue and appreciate your continued business.

The scheduled maintenance has been completed.

This incident has been resolved.

This incident has been resolved; thank you for your patience. If you continue to see issues, please take a moment to open a support request or start a chat from within your AccountCenter.

This incident has been resolved.

This incident has been resolved; thank you for your patience. If you continue to see issues, please take a moment to open a support request or start a chat from within your AccountCenter.

This incident has been resolved, thank you for your patience. If you continue to see issues, please take a moment to open a support request or start a chat from within your AccountCenter.

The scheduled maintenance has been completed.

At this time, all services have been fully restored to GRID Cluster 06. You should be able to access your services without any further issue. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience as we worked towards this resolution.

At this time, all services have been fully restored to GRID Cluster 09. You should be able to access your services without any further issue. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience as we worked towards this resolution.

The scheduled maintenance has been completed.

This issue has been fully resolved and all services have remained stable.

At this time, all services have been fully restored to GRID Cluster 09. You should be able to access your services without any further issue. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience as we worked towards this resolution.

Our (mt) Engineers were able to resolve to the connectivity issue affecting our IAD datacenter. This means that all access to the DV servers affected has been restored. We will continue to monitor the situation to ensure that no other issues occur. If you are still experiencing any issues, they are likely unrelated and we encourage you to contact Customer Service.

We have resolved this connectivity issue and have received no further reports of loss of connection to this datacenter. If you are still experiencing any issues, they are likely unrelated and we encourage you to contact Customer Service.

The scheduled maintenance has been completed.

Our (mt) Engineers were able to fully resolve this issue. All services have remained stable. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

At this time, all services have been fully restored to GRID Cluster.07. You should be able to access your services without any further issue. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to resolve our phone and Skype related issues during the emergency maintenance. You should now be able to reach us via phone or Skype calls without issues. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter. We thank you for your patience in resolving this matter.

At this point in time we are undergoing emergency maintenance to resolve all phone related issues. We do apologize for any inconvenience this may cause. Please see the status page for #3873 - Phone Communication Difficulties for more information. If you are experiencing any other issues please open a support request or a chat in your AccountCenter. We thank you for your patience in resolving this matter.

This maintenance was completed successfully. The DV and VE servers are now back online.

The scheduled maintenance has been completed.

Our (mt) Engineers were able to resolve the issue with MailOut.01 Node.05. At this time, all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to resolve the issues with Storage Segment 04 and all services on Cluster 07 appear to be operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

This issue has been resolved and all services are now operation. If you believe that you are still affected by this issue, please do not hesitate to contact us by submitting a support request, or by calling us at 877-578-4000.

All phone communication has been reestablished to (mt) Media Temple HQ and our support desk. Thank you for you patience in this matter.

Our (mt) Engineers were able to resolve the issue with MailOut.01 Node.05. At this time, all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

All services have remained stable. This issue has been fully resolved. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to determine the cause of the issue and restore access to the AccountCenter. If you are still experiencing difficulty accessing the AccountCenter, please call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to resolve the issue affecting the switch for MailOut.01 Node 04. At this time, all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter

Our (mt) Engineers were able to successfully resolve this issue and phone support is now available again at 877-578-4000. We apologize for any inconvenience caused by this outage.

This issue has been resolved and all services are now operational. If you believe that you are still affected by this issue, please do not hesitate to contact us by submitting a support request, or by calling us at 877-578-4000.

Our (mt) Engineers were able to successfully resolve this issue. All services are now operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Thank you for your patience. The issue has been resolved.

All maintenance has been completed successfully at this time. Phone support is now fully operational.

This issue has been resolved and all services are now operation. If you believe that you are still affected by this issue, please do not hesitate to contact us by submitting a support request, or by calling us at 877-578-4000.

The connectivity issues with the Premium WordPress service have been fully resolved at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

This maintenance has completed. The Premium WordPress service has been restored to full functionality. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience during this procedure.

Thank you for your patience. This maintenance has been completed. If you are experiencing any errors please let us know.

This maintenance was completed successfully. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The connectivity issues with the Premium WordPress service have been fully resolved at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

This emergency hardware maintenance has been successfully completed. All services are now operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The connectivity issues with the Premium WordPress service have been resolved. We noticed latency outbound from our storage segments to our load balancers which resulted in sites displaying 503 error messages. While we've stabilized the issue for the time being, we're still conducting root cause analysis to mitigate the issue from occurring going forward. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

Our (mt) Engineers identified this as a hardware issue and it has now been resolved. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

All scheduled maintenance has been completed successfully.

(mt) Engineers were able to resolve this issue and all affected DV servers should now be functioning normally. In the event that you are still experiencing this issue, it can be fixed by running the following command via SSH: /usr/local/psa/admin/bin/nginxmng --disable && /usr/local/psa/admin/bin/nginxmng --enable The following page will show you how to connect to your server via SSH to run the above command: https://kb.mediatemple.net/questions/16#dv_managed In the event that you are not comfortable performing the above procedure, please contact us by support request, chat, or call us at 877-578-4000 so that we can assist you with this issue. We sincerely apologize for any inconvenience that this has caused. Thank you for continuing to use (mt) Media Temple for your hosting needs.

Our (mt) Engineers were able to resolve the hardware related issue and all services on Cluster 02 appear to be operational. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The hardware replacement has been completed on the following hostservers: DV Host Server vzx527 All services on this hostserver are now active and stable. If your services are hosted on this hostserver and you believe that you are still affected by this maintenance, please do not hesitate to contact us via support request, chat, or phone call at 877-578-4000.

This issue has been resolved and all services are now operation. If you believe that you are still affected by this issue, please do not hesitate to contact us by submitting a support request, or by calling us at 877-578-4000.

We were able to successfully complete this maintenance and all services are now active. If you believe you are still affected by this maintenance, please feel free to contact us by submitting a support request, chatting in, or phoning in at 877-578-4000. Thank you for your patience

This issue has been resolved and all services are now operation. If you believe that you are still affected by this issue, please do not hesitate to contact us by submitting a support request, or by calling us at 877-578-4000.

The scheduled maintenance has been completed.

This upgrade was completed successfully. Ordering is now operational again. Thank you for your patience.

We were able to successfully complete this maintenance and all services are now active. If you believe you are still affected by this maintenance, please feel free to contact us by submitting a support request, chatting in, or phoning in at 877-578-4000. Thank you for your patience.

All network connectivity issues have been resolved and wait times for phone and chat support are back to normal. We apologize for any inconvenience caused by this issue.

Our (mt) Engineers were able to resolve this issue and all services are now operating normally. If you believe that you are still affected by this issue, please do not hesitate to contact our support staff via chat, support request, or phone at 877-578-4000. Thank you for your patience while we worked towards this resolution.

This issue has been resolved. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

We have restored our phone systems. Please feel free to contact us via phone at 877-578-4000 if you require assistance. Thank you for your patience with this matter.

Our administrators were able to resolve this issue and all services are now operating normally. If you believe that you are still affected by this issue, please do not hesitate to contact our support staff via chat, support request, or phone at 877-578-4000. Thank you for your patience.

We were able to successfully complete this maintenance and all services are now active. If you believe you are still affected by this maintenance, please feel free to contact us by submitting a support request, chatting in, or phoning in at 877-578-4000. Thank you for your patience.

For the last hour, mail and webmail services on the Grid have remained stable. We will continue to monitor the status of these servers going forward, but this issue appears to be resolved at this time. If you believe that you are still affected by this incident, please feel free to open a chat or support request from within your AccountCenter, or call us at 877-578-4000.

Our (mt) Engineers were able to resolve the issues with email on the Grid. At this time, all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Issues have been resolved.

Our (mt) Engineers were able to determine the cause of the issue and restore access to the AccountCenter. If you are still experiencing difficulty accessing the AccountCenter, please call us at 877-578-4000. We thank you for your patience in resolving this matter.

This incident has been resolved.

All services on Grid Cluster 09 are stable. You should be able to view your sites and access your server as normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The scheduled maintenance has been completed. If you require any further assistance, please do not hesitate to contact us by opening a support request, a chat session or give us a call at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.

This issue has been resolved, and all access to the Premium WordPress control panel has been restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

The scheduled maintenance has been completed.

(mt) Engineers were able to resolve this issue and all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

This incident has been resolved.

Our (mt) Engineers were able to resolve to the connectivity issue affecting our IAD datacenter. This means that all access to the DV servers affected has been restored. All visitors can now connect to all (mt) Media Temple services. If you are experiencing any difficulty at this time, it may be a separate issue. Please open a support request in the AccountCenter, or contact us by opening a support chat or calling us at 877-578-4000. We are here 24/7 to assist you.

(mt) Engineers were able to resolve this issue and all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

All services on GRID Cluster 07 are stable. You should be able to view your sites and access your server as normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter

All services on GRID Cluster 08 are stable. You should be able to view your sites and access your server as normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter

(mt) Engineers were able to resolve this issue and all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The scheduled maintenance has been completed. If you require any further assistance, please do not hesitate to contact us by opening a support request, a chat session or give us a call at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.

All services on GRID Cluster 3 Storage Segment 6 are stable. You should be able to view your sites and access your server as normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter

The scheduled maintenance has been completed. If you require any further assistance, please do not hesitate to contact us by opening a support request, a chat session or give us a call at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.

This issue has been resolved, and all services are now online and accessible. If you are still experiencing difficulty accessing your services, please open a support request or initiate a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

The scheduled maintenance has been completed. If you require any further assistance, please do not hesitate to contact us by opening a support request, a chat session or give us a call at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.

Our Administrators were able to resolve the database issues affecting customer sites hosted on Premium WordPress. Customers hosting on this product should be able to view their sites and use their services normally again. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

This issue has been resolved, and all services are now online and accessible. If you are still experiencing difficulty accessing your services, please open a support request or initiate a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

(mt) Engineers were able to resolve this issue and all services have returned to normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

It appears that Telstra has resolved their routing issues, and connectivity has been restored. If you are experiencing any difficulty at this time, it may be a separate issue. Please open a support request in the AccountCenter, or contact us by opening a support chat or calling us at 877-578-4000. We are here 24/7 to assist you.

The scheduled maintenance has been completed.

Our Administrators were able to resolve the database issues affecting customer sites hosted on Premium WordPress. Customers hosting on this product should be able to view their sites and use their services normally again. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our administrators successfully completed this hardware replacement and backend maintenance. At this time, all services have returned to normal. If you believe you are still having trouble with regard to this maintenance, please do not hesitate to contact us via support request, open a chat in your AccountCenter, or call us at 877-578-4000. We are here 24/7 to assist you.

All services on GRID Cluster 04 are stable. You should be able to view your sites and access your server as normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

All systems should now be operating normally. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

We have completed our maintenance on the following Clusters: GRID Cluster.06 Storage Segment 2 GRID Cluster.09 Storage Segment 5 If you require any further assistance, please do not hesitate to contact us via support request, open a chat in your AccountCenter, or call us at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.

The Scheduled Maintenance has been completed successfully. If you have any questions or concerns please do not hesitate to contact us by replying to this support request, open a chat in your AccountCenter, or call us back at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.

This incident has been resolved.

This incident has been resolved.

The AccountCenter is available at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

All services on GRID Cluster 08 are stable. You should be able to view your sites and access your server as normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

This incident has been resolved.

This incident has been resolved.

The latency issues with our GRID clusters have been resolved, and all services have been running normally for some time now. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

(mt) Engineers have determined that the cause of the issue was a temporary hardware issue that was quickly resolved. All services have been restored and your sites should be resolving at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter. You can also reach us at 877-578-4000. We thank you for your patience in resolving this matter.

All services have been restored at this time, and the hardware replacement is complete. This service interruption should not be recurring. We appreciate your patience greatly, and apologize for any inconvenience this may have caused. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

(mt) Engineers have repaired the faulty hardware and all services have been restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter. You can also reach us at 877-578-4000. We thank you for your patience in resolving this matter.

The scheduled maintenance has been completed.

The issue causing the service interruption of GRID Mail Node 15 has been resolved and all services have been fully restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

All services on GRID Cluster.05 are stable. You should be able to view your sites and access your server as normal. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

At this time, all services for GRID Cluster.05 have been fully restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

All services for GRID Cluster.07 have been fully restored. We apologize for any inconvenience this may have caused you. Thank you for your patience in this matter. If you believe this issue is still unresolved, please update this request with any additional concerns that you may have, or open a chat in your AccountCenter. We are here 24/7 to assist you.

This incident has been resolved.

All services have been fully restored to Cluster 06 Storage Segment 02, and our (mt) Engineers will continue to monitor the systems for stability. If you are still experiencing difficulty accessing your services on Cluster 06 Storage Segment 02, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

The issue causing the service interruption of GRID Mail Node 19 has been resolved and all services have been fully restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to determine the cause of the issue and restore access to the AccountCenter. You should be able to log in at https://ac.mediatemple.net without any issue. If you are still experiencing difficulty accessing the AccountCenter, please call us at 877-578-4000. We thank you for your patience in resolving this matter.

All communication has been reestablished to (mt) Media Temple HQ and our support desk. Thank you for you patience in this matter.

We were able to quickly mitigate the effects of a small scale DDoS on Cluster.08, and all service should have returned to normal. We thank you for your patience as we resolved this issue. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We are here 24/7 for you.

At this time, all affected sites have been successfully migrated from the host server and are resolving once again. If you were affected by this host migration and one or more of your sites is still unavailable, please contact (mt) Media Temple support immediately via phone or chat.

All (mt) support channels are available at this time.

At this time, all services for GRID Cluster.02 have been fully restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

(mt) Engineers have successfully restored FTP service to GRID Cluster.01. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

(mt) Engineers have successfully mitigated the DDoS and GRID Cluster.05 should now be operating normally. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

All services have been restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter. You can also reach us at 877-578-4000. We thank you for your patience in resolving this matter.

Issue Resolved

This maintenance has been completed successfully. All (mt) Media Temple are now operational again.

(mt) Engineers have successfully mitigated the attack and FTP service on the GRID should now be operating normally. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The scheduled maintenance has been completed.

(mt) Engineers have identified and resolved the cause of the network connectivity issues and all systems should now be operating normally. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The #3515 - Scheduled BBWC Maintenance for Multiple Host Servers has been completed. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our (mt) Engineers were able to fully mitigate the malicious traffic related to the brute force attack that affected sites across multiple GRID Clusters earlier today. We have determined that this was targeting specific software that is used in almost every webhost. While we have been able to mitigate the traffic on our systems, this brute force attack appears to still be ongoing across the rest of the internet. However, it should no longer affect your sites and they should remain accessible regardless. All (mt) Media Temple services have been resolving your sites without any issue for over an hour as of the writing of this post, but we wanted to make sure everything was up to (mt) Media Temple's standards before letting you know. If you are still experiencing difficulty with your GRID, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter. We are here 24/7 for you.

At this time, (mt) Engineers have concluded that this issue has now been fully resolved, and a service interruption should no longer be expected in regards to this issue. We thank you again for your patience during the resolution of this issue, and as always, if you have any further concerns in regards to this issue, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000.

This issue has been determined to be entirely outside of the (mt) Media Temple network, and all of our services have remained online and working. The connectivity issues are due to the ISP mentioned and their backbone providers. Rest assured, most visitors to your sites can still access them without any difficulty. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

Our services were the target of a sophisticated DDoS attack which our engineers were able to successfully mitigate. All services have been restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.

The issue has now been found, fixed and resolved. Let us know via Support Request, Phone, or Chat if you are still having issues.

All services have been fully restored to DV Managed Host Server vzx586, and our (mt) Engineers will continue to monitor the systems for stability. If you are still experiencing difficulty accessing your services on DV Managed Host Server vzx586, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

Our chat service provider experienced a brief outage that prevented access to the chat service on the (mt) Media Temple website. The chat service is now available again and can be accessed via the (mt) Media Temple website and the (mt) Media Temple AccountCenter. Thank you for your patience regarding this matter.

We have received reports that the third-party DNS servers having issues have been resolved. You and your visitors should be able to connect to all (mt) Media Temple services. If you are experiencing any difficulty at this time, it may be a separate issue. Please open a support request in the AccountCenter, or contact us by opening a support chat or calling us at 877-578-4000. We are here 24/7 to assist you.

All services have been fully restored to Cluster 10, and (mt) Engineers will continue to monitor the systems for stability. If you are still experiencing difficulty accessing your services on Cluster 10, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

All services have been fully restored after our scheduled maintenance. If you are still experiencing difficulty accessing your services, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

All services have been fully restored to Cluster 07 Storage Segment 02, and (mt) Engineers will continue to monitor the systems for stability. If you are still experiencing difficulty accessing your services on Cluster 07 Storage Segment 02, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

As of 5:20 PM PST, (mt) Engineers have determined that host server vzd026 is up and operational. Although a root cause investigation is underway, we do not anticipate any further service interruptions moving forward. Thanks for your patience as we worked to resolve this incident. If you have any questions or concerns, please feel free to reach out through our Help Center.

It appears that an issue with the host virtualization software was responsible for the recent outage. Our engineers resolved the issue and we do not anticipate future problems. If you are experiencing any difficulty at this time, it may be a separate issue. Please open a support request in the AccountCenter, or contact us by opening a support chat or calling us at 877-578-4000. We are here 24/7 to assist you.

It appears that the affected ISPs have resolved their routing issues, and connectivity in their region has been restored. This means that all access to our affected datacenter should be restored, and you and your visitors should be able to connect to all (mt) Media Temple services. If you are experiencing any difficulty at this time, it may be a separate issue. Please open a support request in the AccountCenter, or contact us by opening a support chat or calling us at 877-578-4000. We are here 24/7 to assist you.

At this time, (mt) Engineers have concluded that this issue has now been fully resolved, and a service interruption should no longer be expected in regards to this issue. We thank you again for your patience during the resolution of this issue, and as always, if you have any further concerns in regards to this issue, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000.

This maintenance has been successfully completed, and all services are now online and accessible. If you are still experiencing difficulty accessing your services, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

All services have been fully restored to Cluster 08 Storage Segment 03, and (mt) Engineers will continue to monitor the systems for stability. If you are still experiencing difficulty accessing your services on Cluster 08 Storage Segment 03, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

The issue has now been found, fixed and resolved. Let us know via Support Request, Phone, Chat if you are still having issues.

All services have been fully restored to Cluster 09 Storage Segment 03, and (mt) Engineers will continue to monitor the systems for stability. If you are still experiencing difficulty accessing your services on Cluster 09 Storage Segment 03, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

This issue has been resolved, and all services are now online and accessible. If you are still experiencing difficulty accessing your services, please open a support request or initiate a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

We have been able to correct the phone system and are now taking calls. We thank you for you patience in this matter.

This maintenance has been successfully completed, and all services are now online and accessible. If you are still experiencing difficulty accessing your services, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

All services have been fully restored to Cluster 05 Storage Segment 03, and our (mt) Engineers will continue to monitor the systems for stability. If you are still experiencing difficulty accessing your services on Cluster 05 Storage Segment 03, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.

Thanks for your patience. The (mt) UX Engineers have confirmed that chat support has been re-enabled via the AccountCenter. At this time, we do not anticipate any further service interruptions moving forward.